Operational Excellence for Competitive Edge

Recapturing Opportunity

The reshaping of the 21st Century economy represents renewed opportunities for US-based manufacturing.

Seizing these opportunities requires a well-developed business model responsive to the challenges inherent to global supply chains. The Performance Group works with manufacturers and distributors to achieve innovative thinking in all aspects of operating plan development, resource planning, cost productivity and customer satisfaction, and provides a disciplined approach by which to make it happen.

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Planning, Productivity & Customer Satisfaction = Profitable Growth

Excellence in manufacturing, sourcing and distribution processes gives US-based industrial companies the competitive edge against domestic and international competitors.

Creating and sustaining this competitive advantage requires companies to be innovative and operationally excellent in all segments of the supply chain. The Performance Group works with product based companies to establish and maintain process discipline in the following functional areas:

Aligning the relationship between demand and supply, improving on-going communication between sales, production and distribution, defining the strategic role of finished goods inventory and developing an optimal distribution service model are critical to operational effectiveness. The Performance Group works with you to implement and execute process optimization in:

Sales & Operations Planning
  • Demand Forecasting
  • Capacity Planning
  • Inventory Management
Make vs. Buy

We will help you evaluate whether it is more productive and profitable to make or buy the products and services you provide, including:

  • 3rd Party Sourcing
  • Internal Make Where
  • Build To Stock vs. Build To Order
Distribution Management
  • In-House vs. 3rd Party Distribution
  • Revenue Distribution Across Distribution Partners – Understanding Why
  • Defining Levels Of Service To Distribution, End Customers

An on-going focus on material and labor productivity will yield lower product and service costs and greater opportunity for profitability. The Performance Group works with you to define and implement sourcing strategy, evaluate various approaches to product manufacturing and optimize your relationship with your distribution team. Focus areas include:

Material Productivity

Reduce the cost of direct and indirect material, including:

  • Global Sourcing
  • Demand & Supplier Consolidation
  • Supplier Partnership
Manufacturing Productivity
  • Mixed Model Manufacturing
  • Demand Flow
  • Design for Manufacturing & Assembly
Distribution Productivity

A key ingredient in supply chain optimization, consisting of:

  • Organizational Design
  • Product & Service Offering vs. Revenue
  • Product & Sales Training

At the end of the day, it’s all about satisfying customers with the right products and services, at the right time, and at the right price. The Performance Group works with you to ensure you are providing value to the customer, whoever you define your customer to be. A focus on customer satisfaction includes:

Voice of Customer

Systematizing and optimizing customer input relative to:

  • Product & Service Scope/Functionality
  • Value Proposition vs. Price
  • On-going Customer Relationship
Performance Management
  • Supplier Commitment vs. Customer Expectation
  • Delivery/Installation Excellence
  • On-going Customer Interaction
Performance Measurement

You get what you measure. We help you design and implement a robust performance measurement process, including:

  • Dashboards & Quantitative Targets
  • Internal Communication/Follow-Up Action Planning
  • Individual/Leader Accountability
 

Resources you can use today

The Performance Group is happy to share some of the resources and tools we’ve developed in our work with industrial professionals.